Effective Date: 1 September 2026
Healthy Hai (“Healthy Hai”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, healthyhai.co.in.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.
This policy is intended to be read together with our Terms & Conditions, Shipping Policy, Return & Refund Policy, and Cancellation Policy.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
Personal Information
When you place an order, create an account, contact us, or submit a form, we may collect:
- Full name
- Email address
- Mobile/contact number
- Billing address
- Shipping/delivery address
- PIN code
- Order details
- Information provided through customer support or enquiry forms
Payment Information
Payments made through our website may be processed through third-party payment service providers such as Razorpay or Cashfree.
Healthy Hai does not require customers to share their complete card, banking, UPI, or other payment credentials directly with us. Payment information is processed by the applicable payment service provider according to its own terms and privacy practices.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website or source
- Website usage information
This information may be used to maintain website security, improve website performance, and understand how visitors use our website.
2. How We Use Your Information
We may use the information collected for purposes including:
- Processing and delivering your orders
- Confirming and communicating about your orders
- Providing customer support
- Responding to enquiries and feedback
- Managing your account
- Processing payments through authorised payment providers
- Handling returns, refunds, cancellations, and complaints
- Improving our website, products, and customer experience
- Maintaining website security and preventing fraudulent or unauthorised activity
- Sending service-related communications
- Sending promotional or marketing communications where permitted and where you have provided the necessary consent
- Complying with applicable legal and regulatory requirements
Personal data should be collected and processed for specified purposes and with appropriate consent where consent is the applicable basis. India’s Digital Personal Data Protection Act, 2023 provides for clear, informed and affirmative consent and also provides for withdrawal of consent in circumstances where consent is the basis for processing.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may help us:
- Remember certain preferences
- Maintain shopping cart functionality
- Understand website traffic and usage
- Improve website performance
- Support website security
- Understand the effectiveness of marketing activities
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Note for development: The final version of this section should be updated if Healthy Hai installs specific tools such as Google Analytics, Meta Pixel, Google Ads conversion tracking, Hotjar, or other third-party tracking technologies.
4. Sharing of Information
Healthy Hai does not sell your personal information.
We may share relevant information with trusted third parties where necessary to provide our services, including:
- Payment gateway/service providers
- Delivery and logistics partners
- Website hosting and technology service providers
- Website maintenance and support providers
- Analytics or marketing service providers, where applicable
- Professional advisers or authorities where required by law
Third-party service providers may process information according to their own applicable privacy policies and contractual obligations.
We only intend to share information that is reasonably necessary for the relevant purpose.
5. Payment Security
Payments made through Healthy Hai’s website may be processed through authorised third-party payment gateways.
Healthy Hai does not store complete payment card details or banking credentials on its website unless a particular payment service is expressly designed and authorised to do so.
Customers should review the privacy and security practices of the applicable payment provider before completing a transaction.
6. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
You are also responsible for keeping your account credentials and other login information confidential.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Maintaining transaction and business records
- Providing customer support
- Resolving disputes
- Meeting legal, tax, accounting, and regulatory requirements
- Preventing fraud and misuse
- Exercising or defending legal claims where applicable
When information is no longer required for a legitimate purpose or applicable legal obligation, it may be deleted, anonymised, or otherwise appropriately handled.
8. Marketing Communications
Where applicable, Healthy Hai may send information about products, offers, promotions, or other updates.
You may choose not to receive promotional communications by using the unsubscribe option included in such communications or by contacting us.
Service-related communications, such as order confirmations, shipping updates, payment notifications, or important account information, may still be sent when necessary to fulfil your transaction or provide the requested service.
9. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
Healthy Hai is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
10. Children’s Privacy
Healthy Hai’s website and services are intended for general users and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is restricted by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.
11. Your Privacy Choices and Rights
Depending on applicable law, you may have rights concerning your personal data, including rights relating to:
- Access to information about the personal data being processed
- Correction of inaccurate or incomplete information
- Withdrawal of consent where consent is the basis for processing
- Requesting deletion or erasure where legally applicable
- Raising a complaint regarding the handling of your personal data
Requests can be submitted using the contact details provided below.
The Digital Personal Data Protection Act, 2023 provides a framework concerning data principals’ rights and consent, including the ability to withdraw consent where consent is the basis of processing.
12. Grievances and Privacy Enquiries
If you have any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact us at:
Healthy Hai
Gat No. 95P, 98P, Shop 208,
VTB Landmark, Dehu-Alandi Road,
Chikhali, Pune – 411062, Maharashtra, India
Email: feedback@healthyhai.co.in
Support Hours: 11:00 AM – 8:00 PM
We will review and respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.
For e-commerce operations, applicable Indian consumer rules also address grievance handling and require e-commerce entities to provide relevant consumer information and complaint mechanisms.
13. Changes to This Privacy Policy
Healthy Hai may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable laws.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this page periodically for the latest information about our privacy practices.
14. Contact Us
For any questions regarding this Privacy Policy, please contact:
Healthy Hai
Email: feedback@healthyhai.co.in
Address: Gat No. 95P, 98P, Shop 208, VTB Landmark, Dehu-Alandi Road, Chikhali, Pune – 411062, Maharashtra, India
Support Hours: 11:00 AM – 8:00 PM
Effective Date: 1 September 2026