Effective Date: 1 September 2026
At Healthy Hai, we take care to ensure that every order is packed and delivered in proper condition. Since our products primarily consist of food and consumable items, returns are subject to the conditions mentioned below.
1. Eligibility for Returns
A return or refund request may be considered in the following situations:
- The product received is damaged during delivery.
- The product received is incorrect or different from what was ordered.
- The product is received in a condition that is not consistent with the product description or specifications displayed on the website.
- The product is found to be defective, damaged, tampered with, or otherwise unsuitable for use upon delivery.
Any request will be reviewed by Healthy Hai before a return, replacement, or refund is approved.
2. Return Request Period
Customers should contact Healthy Hai within 2 days of receiving the order if they wish to report a damaged, incorrect, defective, or otherwise eligible product.
Requests received after this period may not be accepted unless required by applicable law or determined otherwise by Healthy Hai based on the circumstances.
3. Products That Cannot Be Returned
For food, consumable, and hygiene-sensitive products, returns may generally not be accepted where:
- The product has been opened or consumed.
- The product has been used or altered after delivery.
- The product has been damaged after delivery due to improper handling or storage by the customer.
- The return request is based solely on a change of mind or personal preference.
- The product is returned without its original packaging, where the packaging is required to assess the issue.
This does not affect any rights available to consumers under applicable law.
4. Damaged or Tampered Products
If your package arrives visibly damaged or tampered with, please take photographs or videos of:
- The outer packaging
- Shipping label
- Damaged packaging
- Product received
- Any visible damage to the product
Please send these details to feedback@healthyhai.co.in as soon as possible and within the applicable return-request period.
This information may be required to assess the issue and coordinate with the delivery partner.
5. Incorrect Product
If you receive a product different from the product ordered, please contact us at feedback@healthyhai.co.in with your order details and photographs of the product received.
After verification, Healthy Hai may arrange an appropriate resolution, which may include replacement or refund.
6. Refunds
If a refund is approved, the refund will generally be processed after Healthy Hai has reviewed and accepted the request.
Where applicable, the refund will be made to the original payment method used for the order.
The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank, or financial institution.
7. Replacement
Where appropriate and subject to product availability, Healthy Hai may offer a replacement instead of a refund.
The resolution will depend on the nature of the issue, product availability, and the outcome of our review.
8. Return Shipping
Where the return is accepted because the product was damaged, defective, incorrect, or otherwise eligible under this policy, Healthy Hai will determine the appropriate return or replacement process.
Customers should not send products back without first contacting Healthy Hai and receiving instructions.
9. Order Cancellation
Cancellation of an order is governed separately by our Cancellation Policy.
Once an order has been dispatched, cancellation may no longer be possible. Please refer to the Cancellation Policy for the applicable process.
10. How to Request a Return or Refund
To raise a return or refund request, email:
Please include:
- Order number
- Customer name
- Registered email address
- Contact number
- Product name
- Reason for the request
- Photographs/videos of the product and packaging, where applicable
Our team will review the request and communicate the next steps.
11. Policy for Food & Consumable Products
As Healthy Hai sells food and consumable products, customers are requested to inspect the package and product condition upon delivery and contact us promptly if there is any issue.
Healthy Hai does not encourage customers to consume a product if they believe it has been damaged, tampered with, or is otherwise unsuitable.
12. Changes to This Policy
Healthy Hai reserves the right to update or modify this Return & Refund Policy from time to time. Any updated version will be published on this page with the revised effective date.
13. Contact Us
Healthy Hai
Gat No. 95P, 98P, Shop 208,
VTB Landmark, Dehu-Alandi Road,
Chikhali, Pune – 411062, Maharashtra, India
Email: feedback@healthyhai.co.in
Support Hours: 11:00 AM – 8:00 PM