Effective Date: 1 September 2026
Welcome to Healthy Hai. These Terms & Conditions (“Terms”) govern your access to and use of healthyhai.co.in and your purchase of products through our website.
By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use the website.
Healthy Hai operates as an online retail business selling food and related products directly to customers. These Terms are intended to be read together with our Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.
Indian e-commerce businesses are subject to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, including applicable amendments.
1. About Healthy Hai
Healthy Hai
Gat No. 95P, 98P, Shop No. 208,
VTB Landmark, Dehu-Alandi Road,
Chikhali, Pune – 411062, Maharashtra, India
Email: feedback@healthyhai.co.in
Support Hours: 11:00 AM – 8:00 PM
Website: healthyhai.co.in
2. Use of the Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website, systems, or accounts.
- Interfere with the security or operation of the website.
- Use automated systems to copy, scrape, or collect website information without permission.
- Submit false, misleading, or inaccurate information.
- Use our website or content in a way that may harm Healthy Hai or its customers.
We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, pack information, and other product details displayed on the website are accurate and up to date.
However:
- Product images may vary slightly from the actual product or packaging.
- Colours may appear differently depending on your device or screen.
- Product availability may change without prior notice.
- Product specifications may be updated from time to time.
- Actual packaging may differ from images displayed on the website.
Consumers have a right to information regarding the quality, quantity, purity, standard, and price of goods under India’s consumer protection framework.
4. Food Products and Product Information
Healthy Hai sells food and consumable products.
Customers should review the product information, ingredients, usage instructions, storage instructions, applicable warnings, and other information provided with or on the product before consumption.
Healthy Hai does not intend its product descriptions or website content to constitute medical advice, diagnosis, treatment, or a guarantee of any health outcome.
Any nutritional or other product-specific claims displayed on the website should be understood in the context of the information applicable to the particular product.
5. Product Prices
All product prices displayed on the website are subject to change without prior notice.
The applicable price for an order will be the price displayed at checkout at the time the order is placed, subject to applicable taxes, shipping charges, discounts, or other clearly stated charges.
If an obvious pricing or technical error occurs, Healthy Hai reserves the right to review the affected order and communicate with the customer regarding the appropriate resolution.
6. Product Availability
Products displayed on the website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.
If an ordered product becomes unavailable, Healthy Hai may contact the customer regarding the available options, including replacement or refund where applicable.
7. Creating an Account
Certain website features may require you to create an account.
You are responsible for:
- Providing accurate information.
- Maintaining the confidentiality of your login credentials.
- Keeping your account information updated.
- Informing us if you believe your account has been accessed without authorisation.
You are responsible for activities carried out through your account unless the applicable law provides otherwise.
8. Placing an Order
When you place an order through our website, you agree to provide accurate and complete information necessary to process and deliver the order.
After an order is placed, you may receive an order confirmation through the contact information provided by you.
An order confirmation does not necessarily guarantee fulfilment if circumstances arise that prevent us from processing the order, including product unavailability, payment issues, technical errors, or delivery limitations.
Where an order cannot be fulfilled, Healthy Hai will communicate the applicable resolution to the customer.
9. Payment
Payments may be processed through authorised third-party payment service providers, including Razorpay or Cashfree, as applicable.
Customers must provide valid payment information through the available payment interface.
Healthy Hai does not request customers to provide sensitive payment credentials such as passwords, PINs, or OTPs through email, phone calls, or unofficial communication channels.
10. Shipping and Delivery
Healthy Hai currently offers Pan-India delivery, subject to courier serviceability.
Estimated delivery timelines may vary depending on the destination and other circumstances.
For complete information regarding delivery, shipping charges, estimated timelines, delivery attempts, and related matters, please refer to our Shipping Policy.
11. Cancellation
Orders may be cancelled subject to the conditions and timing described in our Cancellation Policy.
Once an order has been dispatched, cancellation may not be possible.
Please review the Cancellation Policy before placing an order.
12. Returns and Refunds
Food and consumable products are subject to specific return and refund conditions.
Customers should report eligible issues, including damaged, incorrect, defective, or tampered products, within the period specified in our Return & Refund Policy.
For complete information, please refer to our Return & Refund Policy.
13. Intellectual Property
All content available on the Healthy Hai website, including:
- Brand name
- Logo
- Product photographs
- Graphics
- Website design
- Text
- Product descriptions
- Videos
- Illustrations
- Layout
- Other original website content
is owned by or licensed to Healthy Hai, unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
14. User Reviews and Submitted Content
If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that:
- The content submitted by you is truthful to the best of your knowledge.
- You have the right to submit the content.
- The content does not violate applicable laws or another person’s rights.
- The content does not contain malicious software, spam, or fraudulent material.
Healthy Hai may moderate, remove, or decline to publish content that violates these Terms or applicable law.
15. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, delivery providers, analytics services, social media platforms, and other technology providers.
Third-party services operate according to their own terms and privacy policies.
Healthy Hai is not responsible for the independent practices, availability, or content of third-party websites or services.
16. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be:
- Available without interruption.
- Free from technical errors.
- Free from bugs or security vulnerabilities.
- Compatible with every device or browser.
The website may occasionally be unavailable because of maintenance, technical problems, security issues, updates, or circumstances beyond our reasonable control.
17. Limitation of Liability
To the extent permitted by applicable law, Healthy Hai shall not be responsible for losses arising from circumstances beyond its reasonable control, including technical failures, internet disruptions, courier delays, natural events, or other unforeseen circumstances.
Nothing in these Terms is intended to exclude or restrict any consumer right or liability that cannot legally be excluded or restricted under applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your misuse of the website, violation of these Terms, fraudulent activity, or infringement of another person’s rights.
This clause does not limit any rights or remedies available to consumers under applicable law.
19. Privacy
Your use of the website is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how Healthy Hai collects, uses, stores, and protects personal information.
20. Cookies
Healthy Hai may use cookies and similar technologies for website functionality, shopping-cart functionality, analytics, security, and other purposes described in our Cookie Policy.
21. Changes to These Terms
Healthy Hai may update these Terms from time to time to reflect changes in our products, services, website, business practices, or applicable laws.
The updated Terms will be published on this page with a revised Effective Date.
Your continued use of the website after an updated version is published constitutes use of the website subject to the updated Terms, to the extent permitted by applicable law.
22. Governing Law and Jurisdiction
These Terms shall be governed by the laws applicable in India.
Subject to applicable consumer protection laws and the jurisdiction available to consumers under those laws, disputes relating to these Terms or transactions with Healthy Hai shall be subject to the jurisdiction of the appropriate courts and authorities in Pune, Maharashtra.
Consumer protection law provides mechanisms for consumer dispute redressal, including Consumer Commissions at the District, State, and National levels.
23. Contact Us
For questions regarding these Terms & Conditions, please contact:
Healthy Hai
Gat No. 95P, 98P, Shop No. 208,
VTB Landmark, Dehu-Alandi Road,
Chikhali, Pune – 411062, Maharashtra, India
Email: feedback@healthyhai.co.in
Support Hours: 11:00 AM – 8:00 PM