Effective Date: 1 Sept 2026
At Healthy Hai, we carefully pack and deliver our products to help ensure they reach you safely and in good condition. We currently offer delivery across India, subject to courier serviceability.
1. Shipping Coverage
We currently provide Pan-India delivery.
Orders can be shipped to serviceable locations across India through our delivery partners. Delivery availability may depend on the PIN code and courier serviceability.
We currently do not offer international shipping.
2. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order for dispatch.
Orders are packed carefully before being handed over to our delivery partner.
Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.
3. Estimated Delivery Time
Our current estimated delivery timelines are:
| Delivery Location | Estimated Delivery |
|---|---|
| Local deliveries | Approximately 4 days |
| Other cities | Approximately 7 days |
| Pan-India deliveries | Approximately 7–10 days |
These timelines are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, unforeseen circumstances, or other factors outside our control.
4. Delivery Serviceability
Before placing an order, customers are responsible for providing an accurate and complete delivery address, including:
- Full name
- House/Flat/Shop number
- Street/Area
- City
- State
- PIN code
- Valid contact number
If the provided address or PIN code is incorrect or not serviceable, delivery may be delayed or the order may be returned to us.
5. Delays in Delivery
While we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Natural events
- Public holidays
- Transportation disruptions
- Courier-related delays
- Incorrect or incomplete address information
- Remote or difficult-to-service locations
- Other unforeseen circumstances
In such cases, Healthy Hai will work with the relevant delivery partner to assist with the shipment.
6. Tracking Your Order
Once your order has been dispatched, tracking details may be shared with you through the email address or other contact information provided at the time of purchase.
You can use the tracking information provided to check the current status of your shipment.
If you have not received your tracking details or need assistance with an order, please contact our support team.
7. Delivery Attempts
Our delivery partner may make delivery attempts at the address provided during checkout.
Please ensure that someone is available to receive the package when delivery is attempted.
If an order cannot be delivered because of an incorrect address, unavailable recipient, or other customer-related reason, additional delivery attempts or further arrangements may be subject to the courier’s process.
8. Damaged Package at Delivery
If you receive a package that appears to be damaged, tampered with, or visibly compromised, please document the condition of the package and contact us as soon as possible at:
Email: feedback@healthyhai.co.in
Please retain the product, packaging, shipping label, and other relevant materials until the matter has been reviewed.
Any return, replacement, or refund relating to damaged or incorrect products will be handled in accordance with our Return & Refund Policy.
9. Incorrect or Incomplete Address
Healthy Hai is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated address details provided by the customer.
If you realise that your address is incorrect after placing an order, contact us as soon as possible at feedback@healthyhai.co.in. We will try to assist, but changes may not be possible once an order has been dispatched.
10. Shipping Charges
[Client confirmation required]
Shipping charges, if applicable, will be displayed during checkout before the order is placed.
Developer note: Don’t publish a specific shipping fee or “free shipping above ₹X” until Healthy Hai confirms the actual shipping structure.
11. Contact Us
For questions regarding your order or shipment, please contact:
Healthy Hai
Gat No. 95P, 98P, Shop 208,
VTB Landmark, Dehu-Alandi Road,
Chikhali, Pune – 411062, Maharashtra, India
Email: feedback@healthyhai.co.in
Support Hours: 11:00 AM – 8:00 PM